Annabel BlankGreeting Card

Justine Williams Art – Data Protection and Privacy Policy Effective Date: 16/06/2025 1. Introduction At Justine Williams Art, accessible from https://www.justinewilliamsart.com, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect the information you provide when using our website and services. 2. Who We Are Justine Williams Art is an online store selling original artwork, prints, and related products created by Justine Williams. For data protection purposes, we are the “data controller” of your personal information. If you have questions or requests about your data, you can contact us at: 📧 Email: justinewilliams@justinewilliamsart.com  3. What Data We Collect We may collect the following personal information from you: Name Email address Phone number (if provided) Shipping and billing address Payment details (processed securely through third-party payment gateways; we do not store full card information) Order history and preferences IP address and browser data (for security and analytics) 4. How We Use Your Information We use your data to: Process and fulfill orders Communicate order updates Send you customer service responses Improve our website and user experience Send marketing emails (only if you opt-in) Comply with legal or tax obligations 5. Legal Basis for Processing We process your personal data under the following legal bases: Contractual obligation – to fulfill your order Legal compliance – for record-keeping and tax Legitimate interest – for improving services and protecting the site Consent – for optional marketing communications 6. Sharing Your Information We only share your data with trusted third parties where necessary: Payment processors (e.g., Stripe, PayPal) Shipping providers (e.g., Royal Mail, DHL) Website analytics tools (e.g., Google Analytics) Email marketing platforms (if you subscribe) These providers only use your data to perform services on our behalf and are required to protect your data. 7. Data Security We use industry-standard security measures to protect your data, including: Secure HTTPS encryption Limited access to personal data Secure payment gateways Regular website updates and monitoring 8. Data Retention We retain your personal data: As long as needed to fulfill your order For up to 6 years for tax/legal obligations Until you unsubscribe (in the case of newsletters) You can request data deletion at any time (subject to legal limitations). 9. Your Rights You have the right to: Access the personal data we hold about you Correct inaccuracies Request deletion of your data Object to or restrict processing Withdraw consent at any time File a complaint with a data protection authority To exercise any of these rights, email us at [Insert email]. 10. Cookies and Tracking We use cookies and similar technologies to: Remember items in your cart Improve website performance Analyze traffic for marketing You can manage cookie preferences in your browser settings. 11. Third-Party Links Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies. 12. Updates to This Policy We may update this policy from time to time. Changes will be posted on this page with a revised effective date. 13. Contact Us If you have questions about this privacy policy or your data, please contact: Justine Williams Art 📧 Email: justinewilliams@justinewilliamsart.com  🌐 Website: https://www.justinewilliamsart.com

Justine William Art – Returns Policy Thank you for purchasing from Justine William Art! Each piece is created and packaged with great care. If for any reason you're not satisfied with your purchase, please review the policy below. General Returns & Exchanges We gladly accept returns and exchanges on eligible items: Contact us within: 14 days of delivery Items must be shipped back within: 21 days of delivery Condition: Returned items must be in their original condition and packaging. Items that are damaged, altered, or show signs of use are not eligible. Non-Returnable Items Due to the nature of our work, the following items are non-returnable: Commissioned or custom artwork Digital downloads Gift cards Framed original drawings Limited edition prints These items are either made to order or part of a limited release, and are final sale. Please double-check product descriptions and images before purchasing. Framed Original Drawings Framed originals are carefully prepared and securely packaged. Because these are one-of-a-kind, framed artworks, they are final sale and non-returnable unless damaged during shipping. If your framed drawing arrives damaged, contact us within 7 days of delivery with clear photos of the item and packaging. We will work with you to resolve the issue with a refund, partial refund, or replacement (if possible). Limited Edition Prints Limited edition prints are final sale due to their limited availability and collectible nature. If your print arrives damaged or incorrect, please notify us within 7 days of delivery with photographs, and we will provide a suitable resolution. How to Request a Return (for eligible items) Email us at [insert your email address] with your order number and reason for return. If your return is approved, we will provide instructions and a return address. Buyers are responsible for return shipping costs unless the item arrived damaged or in error. Refunds Once your return is received and inspected, we will notify you. If approved, your refund will be issued to your original payment method within 5–10 business days. Questions? Please feel free to contact us at justine.williams@talktalk.net with any questions before purchasing. We're here to help and want you to love your artwork as much as we loved creating it. — Justine William Art